"Bob Harris and The Attrition Busters provided a truly wonderful program! All 190 plus of our employees attended the seminar and workshop which we found to be exciting and right on target. Bob, you were a big hit by greatly contributing to help make a great team even better at nurturing relationships with our customers, lowering attrition, and further capitalizing on our professionalism and experience. The positive effects have proven to be lasting and tangible. Well done!”
Bob Bonifas, President
Alarm Detection Systems, Inc.
"During the past year, Vector has had the opportunity to work with Bob Harris using his Attrition Buster program. Bob's enthusiastic style and his first hand experiences at reducing attrition were very helpful to our staff. As good a job as we have done, Bob energized us to do an even better job when interacting with our customers. I believe Bob's Attrition Buster program and practical advice helped us and will help anyone else who wants to do a better job of customer retention.”
John Murphy, President Vector Security
“All the people at AFS involved with you want to express their thanks! Introducing a program to people with years of experience and having it well accepted is a credit to your people skills. We have significantly lowered our attrition as a result, and you have been an asset for our company and a pleasure to work with.”
Jim Wooster, President
AFS, Inc.
“Dear Mr. Harris,
In many cases people only write to convey their dissatisfaction with a service or product. I am very happy to tell you this is not the case with my letter. Losing customers and employees is a serious concern in our business. Your seminar and workshop hit the nail on the head for our entire staff, and has helped us immeasurably. Your method of dealing with upset customers has empowered our entire team to revolutionize the way we approach this issue, and has truly contributed to a better work environment and team approach. All these months later, people here are still talking about your seminar, and employing the tools you gave us to continue to raise the bar. We're all looking forward to having you back next fall.”
Karl J. Dietrich, President
Continental Communications, Inc.
“As companies grow, it’s sometimes easy to take existing customer relationships for granted. Bob Harris’ Attrition Busters program is a solid reminder of just how detrimental the loss of recurring revenue streams can be to a business. In a down-to-earth, no-nonsense style, Bob tells it like it is when it comes to delighting, and ultimately keeping customers. His presentation was full of great takeaway information, with numerous tips and tools to raise the bar in customer relationships. We’ve implemented a number of Bob’s recommendations at Delia Associates, with very positive results."
Ed Delia, President Delia Associates
“We wish to express our profound gratitude to the Attrition Busters for giving our team a much needed shot in the arm. Increasing our retention and learning better ways to garner referrals as a result, has helped us lower our marketing expenditures and has raised our value in the minds of our good clients. The tools and techniques you left with us were implemented immediately and the payback we now receive has returned our investment for the training in very short order. There is no doubt it will continue to pay us back for many years to come. Thank you, thank you, thank you!"
Dennis Cole, CEO
Martin Holbrook & Assts, Inc.
“Thanks Bob! Your presentation exceeded our expectations. It was beneficial to our members, and kept everyone attentive by being so informational and entertaining.”
Jerry Lenander, Executive Director
California Alarm Association
Greater Los Angeles Security Alarm Association
“Dear Bob:
Thank you for your wonderful presentation. In speaking with the participants, I received significant positive feedback. Your program offered hands on practical solutions for their business problems, and many felt your workshop provided a game plan they could implement as soon as they returned to their offices. I very much appreciated the professionalism of your staff in preparing for this presentation, and I highly recommend others to consider using your services at their meetings and conventions."
Thanks again,
Dale R. Eller, Executive Director
PBFAA
“Bob:
I thought I would drop you a note to express my sincere appreciation. Your presentation hit the right nerves and we have been able to implement the methods you taught to us with extremely positive results! We are looking forward to your future presentations.”
My best to all of you,
Ralph W. Sevinor, President
Wayne Alarm Systems,
Lynn , MA
“Bob Harris has an unusual understanding of the value of extreme customer service, and with his company Attrition Busters, he brings his understanding and knowledge to every employee in a company. While he is certainly an expert in the electronic security business, I believe his knowledge is applicable to any business. We have worked with Bob on several different levels: as a management consultant, a marketing consultant, a collections consultant and as a customer service trainer. We have found his knowledge and common sense approach in each of these areas to be amazing! Many of Bob's ideas have zero cost with an immeasurable reward. Others have a return that dwarfs the expense. Anyone who works with him will leave with a new understanding of the importance of customer service, and with practical tools to use in their daily jobs. I guarantee the benefit of any engagement with Attrition Busters will far exceed the cost.”
Robert Michel, President
Valley Alarm
“Dear Bob,
I’m writing to personally thank you for the outstanding training that Sonitrol received. I particularly appreciated your personal industry experience in handling customer issues. All too often customer service seminars are generic in nature and fail to deal with industry specifics. Again, thanks for bringing some great ideas for reducing customer attrition to Sonitrol. Please don’t hesitate to use Sonitrol for a reference as a “delighted” customer!”
All the Best, Gary E. LaPlant
President and Chief Operating Officer
Sonitrol Security Systems
of Hartford, Springfield & Rhode Island
"Bob Harris and The Attrition Busters provided a truly wonderful program! All 190 plus of our employees attended the seminar and workshop which we found to be exciting and right on target. Bob, you were a big hit by greatly contributing to help make a great team even better at nurturing relationships with our customers, lowering attrition, and further capitalizing on our professionalism and experience. The positive effects have proven to be lasting and tangible. Well done!”
"
“Bob: 
“Bob Harris has an unusual understanding of the value of extreme customer service, and with his company Attrition Busters, he brings his understanding and knowledge to every employee in a company. While he is certainly an expert in the electronic security business, I believe his knowledge is applicable to any business. We have worked with Bob on several different levels: as a management consultant, a marketing consultant, a collections consultant and as a customer service trainer. We have found his knowledge and common sense approach in each of these areas to be amazing! Many of Bob's ideas have zero cost with an immeasurable reward. Others have a return that dwarfs the expense. Anyone who works with him will leave with a new understanding of the importance of customer service, and with practical tools to use in their daily jobs. I guarantee the benefit of any engagement with Attrition Busters will far exceed the cost.” 
