"I am a big fan of Bob Harris and Attrition Busters! I sat in on the whole four-hour session and I have to tell you through Bob’s unique perspective of owning his own business, when you bring someone like him in from the outside it’s really helpful! The feedback after he left was just fantastic! Bob’s training really invigorated our people. We’ve had Bob out a couple of times and we’re going to have him out again. I highly recommend Bob Harris! If you haven’t seen him speak, he just does a fantastic job of totally captivating the audience. One thing in particular I think we all really took away from Bob’s session was how to effectively convey empathy. Our customers are not just a number or a name but real people and they need to know that we truly care about and understand what they’re going through and Bob taught that really well. Well done Bob and thanks!”
Richard Ginsburg,
Past President and CEO of Protection One Security
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"Bob Harris and The Attrition Busters provided a truly wonderful program! All 190 plus of our employees attended the seminar and workshop which we found to be exciting and right on target. Bob, you were a big hit by greatly contributing to help make a great team even better at nurturing relationships with our customers, lowering attrition, and further capitalizing on our professionalism and experience. The positive effects have proven to be lasting and tangible. Well done!”
Bob Bonifas, President
Alarm Detection Systems, Inc.
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"During the past year, Vector has had the opportunity to work with Bob Harris using his Attrition Buster program. Bob's enthusiastic style and his first hand experiences at reducing attrition were very helpful to our staff. As good a job as we have done, Bob energized us to do an even better job when interacting with our customers. I believe Bob's Attrition Buster program and practical advice helped us and will help anyone else who wants to do a better job of customer retention.”
John Murphy, President
Vector Security
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"Bob Harris has taken industry training to a higher level with his “straight to the point” focus on many of our most difficult customer challenges and extremely effective solutions to those challenges. I have known Bob for many years and have personally attended several of his seminars. After participating in Bob’s CSAA webinar, I realized that many of the seemingly untenable customer and sales challenges our employees face on a daily basis can easily be turned around to put money in our pockets instead of left on the table or taken away by competitors. Bob’s ability to interact with his audience creates a very high energy and entertaining means to keep attendees engaged and enthusiastic. This is true of both seasoned industry veterans as well as brand new people just starting out. The benefits of this kind of training create significant takeaway which continues to grow and improve long after the training is over. I highly recommend Bob’s unique and effective Attrition Busters seminars, workshops and training to anyone interested in recharging and empowering your entire company for the better!”
Bud Wulforst, Past President
CSAA
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"When I first heard about Bob Harris and Attrition Busters, I thought no big deal we don't need any customer retention training. Boy was I wrong! When my management team finally convinced me to hire Bob for a seminar and workshop program I was not expecting him to have such a positive impact on all of my employees. Little did I know he brings so much more then ways to increase retention. Through his extensive experience in this industry, Bob really knows how to relate with all levels of employees. He not only hit big marks with my veteran sales people, he also energized every single one of my field technicians and office staff. Talk about a morale boost, even I was completely supercharged! The tips Bob left with us helped increase sales, monthly revenue, retain more clients; turn around angry people more effectively and absolutely made our work lives easier. Whether you think you need it or not, I can not give Bob Harris' Attrition Busters program a higher recommendation. I have absolutely no doubt that Bob's training continues to provide us a significant return on our investment and maintains a lasting and beneficial affect on everyone who experienced his enthusiastic program.”
Mel Sklar, President
S&S Services, Inc.
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"All the people at AFS involved with you want to express their thanks! Introducing a program to people with years of experience and having it well accepted is a credit to your people skills. We have significantly lowered our attrition as a result, and you have been an asset for our company and a pleasure to work with.”
Jim Wooster, President
AFS, Inc.
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"Dear Mr. Harris,
In many cases people only write to convey their dissatisfaction with a service or product. I am very happy to tell you this is not the case with my letter. Losing customers and employees is a serious concern in our business. Your seminar and workshop hit the nail on the head for our entire staff, and has helped us immeasurably. Your method of dealing with upset customers has empowered our entire team to revolutionize the way we approach this issue, and has truly contributed to a better work environment and team approach. All these months later, people here are still talking about your seminar, and employing the tools you gave us to continue to raise the bar. We're all looking forward to having you back next fall.”
Karl J. Dietrich, President
Continental Communications, Inc.
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"As companies grow, it’s sometimes easy to take existing customer relationships for granted. Bob Harris’ Attrition Busters program is a solid reminder of just how detrimental the loss of recurring revenue streams can be to a business. In a down-to-earth, no-nonsense style, Bob tells it like it is when it comes to delighting, and ultimately keeping customers. His presentation was full of great takeaway information, with numerous tips and tools to raise the bar in customer relationships. We’ve implemented a number of Bob’s recommendations at Delia Associates, with very positive results.”
Ed Delia, President
Delia Associates
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"We wish to express our profound gratitude to the Attrition Busters for giving our team a much needed shot in the arm. Increasing our retention and learning better ways to garner referrals as a result, has helped us lower our marketing expenditures and has raised our value in the minds of our good clients. The tools and techniques you left with us were implemented immediately and the payback we now receive has returned our investment for the training in very short order. There is no doubt it will continue to pay us back for many years to come. Thank you, thank you, thank you!”
Dennis Cole, CEO
Martin Holbrook & Assts, Inc.
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"Thanks Bob! Your presentation exceeded our expectations. It was beneficial to our members, and kept everyone attentive by being so informational and entertaining.”
Jerry Lenander, Executive Director
California Alarm Association
Greater Los Angeles Security Alarm Association
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"Dear Bob:
Thank you for your wonderful presentation. In speaking with the participants, I received significant positive feedback. Your program offered hands on practical solutions for their business problems, and many felt your workshop provided a game plan they could implement as soon as they returned to their offices. I very much appreciated the professionalism of your staff in preparing for this presentation, and I highly recommend others to consider using your services at their meetings and conventions. Thanks again,”
Dale R. Eller, Executive Director
PBFAA
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"Bob:
I thought I would drop you a note to express my sincere appreciation. Your presentation hit the right nerves and we have been able to implement the methods you taught to us with extremely positive results! We are looking forward to your future presentations. My best to all of you,”
Ralph W. Sevinor, President
Wayne Alarm Systems,
Lynn , MA
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"Bob Harris has an unusual understanding of the value of extreme customer service, and with his company Attrition Busters, he brings his understanding and knowledge to every employee in a company. While he is certainly an expert in the electronic security business, I believe his knowledge is applicable to any business. We have worked with Bob on several different levels: as a management consultant, a marketing consultant, a collections consultant and as a customer service trainer. We have found his knowledge and common sense approach in each of these areas to be amazing! Many of Bob's ideas have zero cost with an immeasurable reward. Others have a return that dwarfs the expense. Anyone who works with him will leave with a new understanding of the importance of customer service, and with practical tools to use in their daily jobs. I guarantee the benefit of any engagement with Attrition Busters will far exceed the cost.”
Robert Michel, President
Valley Alarm
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"Dear Bob,
I’m writing to personally thank you for the outstanding training that Sonitrol received. I particularly appreciated your personal industry experience in handling customer issues. All too often customer service seminars are generic in nature and fail to deal with industry specifics. Again, thanks for bringing some great ideas for reducing customer attrition to Sonitrol. Please don’t hesitate to use Sonitrol for a reference as a “delighted” customer!” All the Best, ”
Gary E. LaPlant
President and Chief Operating Officer
Sonitrol Security Systems
of Hartford, Springfield & Rhode Island
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